Terms & Refund policies

When you schedule your appointment with us, you are agreeing to these policies

Dermatrix does not offer any refunds or returns under any circumstances whatsoever. This applies to services and/or product. You may not obtain a credit for Dermatrix nor apply your total amount towards any other products or services at Dermatrix. Products that leave our building, may not be returned back to our building under any circumstances. We reserve the right to uphold this policy.

Late arrivals

It is best to arrive 15 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your treatments by us, please be on time!

Cancellations/rescheduling

your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 48 hoursnotice prior to your scheduled appointment time for cancellations or rescheduling of appointments; 48 hours notice is required to cancel or reschedule.

Any appointments cancelled/rescheduled or changed without 24 hours notice will result in a charge equal to 50% of the reserved serviceamount.

All “NO SHOWS” will be charged 100% of the reserved service amount.

We recognize the time of our clients is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

Please remember that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.

Sick or feeling unwell

If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make.you feel worse. We also would like to remind you that Dermatrix is an open space, and want to make sure to respect and protect everyone's well-being.

Inclement weather policy

Dermatrix standard policy is that appointments cancelled with less than 24-hours notice incur a cancellation fee. During the rainy season months, we are willing to make an exception to that rule. Due to heavy rains or water logging if you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

Payment policy

TA valid credit card number is required at the time of booking. This policy also applies to gift card and gift certificate holders. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, debit cards, visa, mastercard, and UPI, G-pay, &PayTM payment modes. We do not accept personal checks.

Medical conditions

Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.

Some treatments are not recommended for patients who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:

Cancer
Cardiovascular Conditions, Including High Or Low Blood Pressure
Swollen Or Painful Lymph Nodes
Undiagnosed Skin Rash Or Thrombosis
New Injury Of Any Kind
Open Sores
Arthritis (Osteo- Or Rheumatoid)
Diabetes
Blood Disorder And Disease

Please note that individuals who have received botox or dermal fillers (any injectables), chemical peels, micro-needling, micro-blading, permanent makeup/tattoo, cosmetic treatments with laser or ultrasound, must wait at least 2 weeks before any facial treatment can be performed.

Individuals prescribed accutane (isotretinoin therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.

Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

Gift certificate policy

Gift certificates may be purchased at our clinic.

Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.

Refunds

unfortunately, our all products/ services and gift cards/certificates are non-refundable and not transferrable.

Personal belongings

Please leave all jewellery and valuable items at home. Dermatrix is not responsible for any lost or misplaced items.

Quiet environment

As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.

Children & visitors accompanying the client

Due to our limited seating and our guest to maintain the medi spa ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.

Age requirements

All spa guests must be 12 years of age or older, minors must be accompanied by their parent or legal guardian. All guests under the age of 18 must bring a signed consent form.

Policy updated 1 Jan 2022.